What certifications do the Inofia mattresses have?

Inofia's mattresses are CertiPUR-US certified, meaning all our foams meet the following health and environmental standards:

Low emission (low VOCS) for indoor air quality

Made without prohibited phthalates

Made without ozone depleters

Made without PBDEs

Made without Mercury, Lead and heavy metals

Made without formaldehyde

Does inofia mattress have fiberglass?

You can rest assured knowing that your Inofia mattresses don't contain fiberglass. Inofia takes customer safety and comfort seriously, and our mattresses are designed with high-quality materials that comply with safety standards. 

How do I set up my mattress?

Step 1: Pull out the mattress and place it where you need.

Step 2: Tear the first protective film off by hand and push it forward.

Step 3: Carefully cut the second protective film with Inofia opener.

Step 4: Let it expand for up to 72 hours then sleep on it.

Note: Be cautious and keep enough distance when opening the mattress from the plastic, as it may smack people.

What type of bed frame or base should I use?

Inofia Mattress fits all frames, box springs, wood foundation, etc. even on the floor directly.

I feel back-pain. How will the Inofia mattresses work for me?

Inofia's hybrid mattress has a certain amount of spring while also conforming to the body for targeted pressure relief. Medium firm offers optimal support for back, side, and stomach sleepers. This level of firmness is designed to evenly distribute your weight and align your spine, reducing the risk of back pain and promoting a restful night's sleep.

How do Inofia mattresses accommodate different sleep positions?

Inofia mattresses are engineered to provide support regardless of your preferred sleep position. By incorporating advanced technology, these mattresses offer targeted support to key areas of your body, ensuring proper alignment of your spine. Whether you sleep on your side, stomach, or back, Inofia mattresses are designed to meet your specific needs.

What is a mattress in a box, and how long does it take to expand?

A mattress in a box refers to a mattress that has been compressed, rolled, and packaged in a convenient box for easy delivery and setup. When you receive your Inofia mattress, simply remove it from the packaging, place it on your bed frame or floor, and allow it to expand.

While hybrid mattresses can typically be slept on shortly after setup, it may take up to 72 hours for them to fully expand and achieve their optimal shape and firmness.

Order & Shipping

What methods of payment do you accept?

We accept Paypal and Debit/Credit Card.

What if I need to cancel my order?

If you want to cancel your order, please email ASAP! We’ll help you to cancel it if your package isn’t shipped out.

Will my new Inofia mattress be delivered in a box?

Yes! Inofia mattress is shipped rolled, compressed, vacuum-sealed in an easy-to-handle box. Note: Be cautious and keep enough distance when opening the mattress from the plastic, as it may smack people.

How long can I receive my mattress?

Once you place your order, we will ship your mattress from warehouse in 1- 2 business days. The delivery usually takes 2-5 business days, depending on where you live. You will receive a shipment email once your order ships.

For more details, please check Shipping Information.

Trial & Returns & Warranty

Do you have a store where I can try the Inofia Mattress?

No, Inofia doesn’t have a store in the USA. And here're reasons:

We cut out all unnecessary things (including showrooms and salesmen) to deliver a quality mattress directly to you, at a more affordable price.

It’s been widely reported that trying a mattress for a few minutes in showrooms isn’t effective for consumers. It’s worse when you have to try dozens of mattresses at one go! Ultimately, the best way to know if a mattress suits you is by being able to sleep on it, at home.

That’s why we offer a 101-night home trial for all our products so you can try them in the most natural way possible— at home! Let your body decide whether our mattresses are the right fit for you.

If you don’t love our product, you can return it for a full refund.

What is the return process?

Our friendly support team will walk you through every step of your return and answer any questions you might have. Please email us at

How does the 101 night risk-free trial works?

Like starting a new gym routine or wearing a new pair of shoes, it may take time for your body to fully adjust to the proper support you'll get from a new mattress. So we recommend trying Inofia for at least 4 weeks before sending it back. If you are not satisfied, email before your 101th night and we’ll help you start the return and refund process.

For more details, please check 101-night-trial

My product arrived defective or damaged. what should i do?

We're so sorry to hear that your product arrived in less than perfect condition! We're here to help resolve the issue right away. To start a product quality claim, reach out to our Customer Experience team at

A Quality Assurance agent will ask for your order information as well as the detailed issue you're experiencing with your product. To speed up your claim, please prepare a few photos of the issue!

About 10-year warranty?

Inofia offers a 10-year limited warranty so that you can be confident of our mattress and have time to see if it's right for you. Our warranty covers all manufacturing defects: sagging, dips, waves, bumps, and decompression issues. Care instruction: Please rotate your Inofia mattress from head to end every 2-3 months to extend its lifespan and add a mattress protector or cover to keep it clean. 

If for any reason you are unsatisfied, contact us at for support.

Can't answer your questions? Please directly email us at to get fast help.  We would love to hear from you.