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Hybrid Mattress Foldable Mattress 101-Night Trial About Us Track Order
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Refund policy

At Inofia, we truly believe that a good night's sleep starts with the right mattress. The perfect mattress does more than just support your sleep — it restores your energy, soothes your mind, and prepares you for a brand new day. That’s why we warmly invite you to experience our mattresses in your own home for 101 nights, risk-free. What's more, We offer a 10-year limited warranty. 

We want you to sleep soundly — not just with our mattress, but also with complete peace of mind. Take all the time you need to explore the comfort, the support, and the quality of our products. Let every night of rest guide your decision. After all, the best judge of whether a mattress is right for you is not us — it's your own body.

Cancellation

It normally takes 1-2 business days for us to dispatch your order.

Order cancellation is possible only for orders that have not yet been processed or shipped. If you submit an order cancellation request before the order has been processed and shipped, you will receive a full refund. Unfortunately, if the order has already been shipped, it cannot be cancelled. Send us an E-mail, so we can offer a solution immediately for your order, etc.

Have a Return/Exchange?

1. Submit your request

Log in to your account and click "Return Items" to initiate a return or exchange. Fill in the required details and submit your request.

2. Request review

We will review your application and let you know whether it is approved or rejected. You'll receive our decision via email.

3. Ship the item back

Once your return is approved, please send the item to our US warehouse with any courier you like. 

Who will pay the return shipping fee?

1) You are responsible for the shipping cost if the return is due to personal reasons (e.g., change of mind, wrong size ordered, etc). The exact fee depends on the carrier you choose.

2) We will cover the shipping cost if the issue is on our side – for example, if the item arrived damaged, defective, or does not match what you ordered. In this case, we will reimburse your return shipping fee after we receive the package.

After you ship the item, please email us the return tracking number so we can monitor the delivery.

4. Inspection and confirmation

When we receive your package, we will inspect the item and send you an inspection report via email as your receipt confirmation. This email will also clearly state whether your return or exchange request is approved.

5. Refund or exchange

Refund: If approved, we will issue a refund to your original payment method. Please allow up to 5 business days for the refund to appear in your account (processing times may vary by your bank or payment provider).

Exchange: If you requested an exchange, we will ship the new item to you and send a separate email with the new tracking number.

Important notes:

Keep the return tracking number safe – it helps us locate your package quickly.

If you have any questions during the process, feel free to contact our support team – we're happy to help.

Our friendly customer support team is here to guide you through every step of the return process and answer any questions you may have along the way.

How to reach us:

Email: service@inofia.com (Please remember to include your order number so we can assist you more efficiently)

Service Hours:
Monday – Friday, 10:00 AM – 6:00 PM (EST)

We're committed to making your experience fair and transparent, whether you keep the mattress or decide to return it.