Frequently Asked Questions
Every part of the Inofia mattress has been carefully designed and designed to be well thought out. From the 7-zone ergonomic support base to the natural rubber latex and quilted removable cover.
After unpacking it, 72 hours is recommended for the vacuum-packed mattress to fully expand to its original shape to achieve best comfort.
The firmness rank is: the Comfy > the Pure＞the Simplified＞the Lull＞the Elegant＞the Airflow > the Legendary. And the comfy is the firmest mattress on our site, the Legendary is the softest mattress.
the Legendary and the Airflow mattresses are designed to support individual weights up to 150kg.
We offer a 10 year guarantee on dimensional stability and durability of the core materials. For more information please check our terms and conditions.
No! The Inofia is a low-maintenance mattress. It is able to lay on any surface. It doesn't matter whether it is lying on the ground, on a box spring or on a slat frame, Inofia is a mattress that fits every lifestyle. The most important thing is that the surface is clean and dry. You should have no problem using the Inofia mattress with a slatted frame.
You can use your coupon in the last step of the order process. Just enter the code in the field below the total price. The revised total will be shown.
Yes, the Inofia mattress fits on any bed frame. However, on a bed with a slatted frame the distance between slats should be no greater than 5cm. You can also place Inofia on any clean, firm surface including onto wooden boards or directly onto the floor. The durable cover that comes with your Inofia mattress includes slip resistant material to keep your mattress in place.
The estimated delivery time can be looked up under “order”. Please take into account that your order will be sent to our production team once full payment is received and your order will be delivered within the prescribed delivery time. Depending on the payment method this can take a couple of days.
Shipping and return costs are free. We want you to happily await your new Inofia mattress without concern for pesky shipping costs.
Your Inofia mattress is rolled, vacuum-packed and then shipped directly from our factory to your doorstep. All Inofia mattresses are brand-new and waiting to be delivered to you. After placing your order, you will receive a delivery confirmation via e-mail where you can arrange a delivery time that fits your schedule. If you are not able to be home for your Inofia mattress delivery, you can simply give us the name of your favorite neighbor to sign for the package (Make sure they don’t sleep on your Inofia mattress first, you just may never get it back).
It will be impossible to fit the mattress back in the box unless you’re some sort of super-human – so you don't need to keep the box, even if you end up returning the mattress.
We use special machines to roll up the mattress in the box. We'd be very impressed if you could get it back in there!
Our mattresses will not fit back in the original box once they are opened. Don't worry, we'll tell you how to pack it if you want to return it.
If you purchased a Inofia mattress on Amazon, you have 100 nights to request your return. Returns for Amazon purchases must be initiated through Amazon directly. You can begin the process by logging into your Amazon account and submitting the return and refund request on the order or send an email to firstname.lastname@example.org, our Inofia amazon customer service will give you a satisfactory reply once they receive the message from you.
As soon as the return has arrived after pickup, we will then issue your refund. Please bear in mind that the refund may take up to 2 weeks to process depending on the payment method you used.
You can contact us to place a backorder and be notified via email when the item becomes available. INOFIA does not accept payment for items that are out of stock.
The Inofia Mattress is suitable for just about everyone. The high density foam at the base of the mattress is designed to be firm and supportive, whereas the 3cm latex top gives the mattress it´s comfort. For our specially engineered weight distribution formula to work best, your body weight should be between 50 - 120 kg (per person). People with lighter body weights may feel that the mattress is slightly firmer than those others with heavier body weights.
You could compare getting used to your new mattress to the same process as getting used to new shoes. The mattress you previously owned had time to adapt to your body shape and soften. When you sleep on a new mattress, it is possible you may feel a slight discomfort at first, and that is why we recommend trying your eve for at least 30 days before considering a return.
Our mattresses can be kept in the box up to one month. However, the longer it is kept in the box the longer it will take to recover it’s proper shape and structure.
We understand that needs vary by individuals so we offer 100 days to test the Inofia mattress risk free. That way you can decide if it is best for your situation.
Yes,it's available to use a electric blanket with the mattress, just follow the guide of blanket manual.
Yes, we have an affiliate program. You will see it on the section of About or enter this link for more information: https://www.inofia.com/pages/affiliates-program
Prospective buyers can reach customer service by e-mail (email@example.com) or live chat. Our team of experts provide free mattress consultations and we are here to answer all of your questions.